{
  "dataset": "synthetic_only",
  "exception_case": {
    "automated_actions": [],
    "input": "Need service soon. Call me.",
    "reason": "No name, location, service type, or usable contact details",
    "result": "Manual review"
  },
  "extraction": {
    "confidence": 0.93,
    "fields": {
      "email": null,
      "location": "42 Harbor View Drive",
      "name": "Jordan Lee",
      "phone": "555-010-0198",
      "requested_time": "Tomorrow morning",
      "service": "Residential AC diagnostic",
      "urgency": "Service requested for tomorrow morning"
    },
    "missing_information": [
      "email address",
      "equipment make and model",
      "property access details"
    ],
    "validation": {
      "contact_method_present": true,
      "customer_record_safe_to_create": true,
      "location_present": true,
      "service_present": true
    }
  },
  "follow_up": {
    "due": "Next business day at 9:00 AM",
    "reminder": "Check for missing equipment and access details",
    "state": "scheduled_in_demo"
  },
  "input_sha256": "b80c81a65d0b31aac695775826df445af550fac061b9ea4fd011555f3bc496ef",
  "journey_id": "synthetic-lead-journey-001",
  "limitations": [
    "Every person, address, phone number, price, and system record in this walkthrough is synthetic.",
    "The walkthrough demonstrates the proposed data and approval contract; it does not send email, update a live CRM, or create a real calendar event.",
    "A production build requires customer-approved reply rules, prices, integrations, test cases, permissions, and fallback procedures.",
    "The separate 100-scenario benchmark measures classification and review routing only."
  ],
  "original_inquiry": "Hi, this is Jordan Lee. The upstairs AC at 42 Harbor View Drive stopped cooling this afternoon. You can reach me at 555-010-0198. Could someone come tomorrow morning and let me know the diagnostic-call price?",
  "record": {
    "activity": [
      "Inquiry received",
      "Fields extracted and validated",
      "Draft reviewed and edited",
      "Lead assigned to dispatch"
    ],
    "destination": "Synthetic customer-system record",
    "record_id": "DEMO-LEAD-001",
    "status": "Awaiting scheduling confirmation"
  },
  "reply": {
    "approval_state": "approved_with_edit",
    "approved_text": "Hi Jordan \u2014 thanks for contacting us about the upstairs AC at 42 Harbor View Drive. We have your request for tomorrow morning. Before we confirm a time, could you share the equipment make and model and any access instructions? Our diagnostic call is $129, and we will confirm the arrival window before booking.",
    "delivery_state": "not_sent_in_demo",
    "draft": "Hi Jordan \u2014 thanks for contacting us about the upstairs AC at 42 Harbor View Drive. We have your request for tomorrow morning. Before we confirm a time, could you share the equipment make and model and any access instructions? We will confirm the diagnostic-call price with the appointment.",
    "reviewer_edit": "Added the approved $129 diagnostic price and clarified that the arrival window is confirmed before booking."
  },
  "routing": {
    "assigned_owner": "Synthetic dispatch queue",
    "human_attention": "Confirm availability and arrival window",
    "reason": "Residential HVAC request with a requested service window"
  },
  "schema_version": 1
}