{
  "access_boundary": "Only the three synthetic public demo sources are available; no private documents, browsing, or tools.",
  "citation_correctness_percent": 100.0,
  "dataset": "synthetic_only",
  "limitations": [
    "The policy set is synthetic and deliberately small.",
    "Citation correctness here does not establish answer quality on customer documents.",
    "A production assistant needs approved sources, access control, and a customer-specific evaluation set."
  ],
  "questions": [
    {
      "answer": "Routine service requests are reviewed within two business days.",
      "citations": [
        "POL-01"
      ],
      "question": "When are routine requests reviewed?",
      "supported": true
    },
    {
      "answer": "Urgent safety requests are routed to a human immediately.",
      "citations": [
        "POL-02"
      ],
      "question": "What happens to urgent safety requests?",
      "supported": true
    },
    {
      "answer": "Customer records must not be copied into public AI tools.",
      "citations": [
        "POL-03"
      ],
      "question": "Can records go into public AI tools?",
      "supported": true
    },
    {
      "answer": "The approved sources do not answer that question.",
      "citations": [],
      "question": "What is the holiday closure schedule?",
      "supported": false
    }
  ],
  "schema_version": 1,
  "sources": [
    {
      "id": "POL-01",
      "text": "Routine service requests are reviewed within two business days."
    },
    {
      "id": "POL-02",
      "text": "Urgent safety requests are routed to a human immediately."
    },
    {
      "id": "POL-03",
      "text": "Customer records must not be copied into public AI tools."
    }
  ],
  "supported_answers": 3,
  "unsupported_refusals": 1
}