Reproducible business proof
Synthetic lead-intake routing demonstration
A focused, inspectable routing test using synthetic inquiries only. It measures classification and review routing, not reply quality, customer-system updates, scheduling, or production savings.
Method
Deterministic keyword rules with confidence below 0.75 routed to human review.
100 synthetic inquiries across 5 categories.
Result
95.0% routing accuracy on the labeled synthetic set. 44 of 100 routes require human review.
Failure examples
synthetic-001: expected sales_lead, routed manual_reviewsynthetic-018: expected spam, routed manual_reviewsynthetic-052: expected support, routed manual_reviewsynthetic-069: expected sensitive_review, routed manual_reviewsynthetic-086: expected sales_lead, routed manual_review
Limits
- Synthetic inquiries do not establish production accuracy.
- No customer data or customer attribution is used.
- Time savings are not claimed because handling time was not measured.
- Sensitive and ambiguous cases remain under human review.